Greenwich University wins award for advice and guidance

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By poppy_smith | Saturday, November 03, 2012, 09:18

The University of Greenwich's information, advice and guidance services have won approval from a prestigious UK-wide accreditation scheme, the Matrix Standard.

This national quality mark has been awarded to Greenwich's student centres and student helpline, as well as the university's specialist services in welfare, counselling, disabilities and dyslexia, guidance, employability, international student advice, finance and financial support.

A demanding inspection process found high standards in a range of areas including resources, service delivery and continuous quality improvement. Key strengths included strong leadership and management, the "informal, flexible can-do attitude" of staff and excellent feedback from students and partners.

"Our students also tell us how much they value our support in helping them settle, stay and succeed at the university, right from their first days with us through to graduate employment," says Eleanor Kehoe, pictured, Deputy Director of Student Affairs (Student Support).

"Greenwich is committed to providing excellent services to students so it is important to have regular independent assessment. We are all delighted that Matrix agrees that we are doing a great job."

Matrix praised the university's "proactive client-focused service" and its focus on the wider student experience, student retention and employability. As part of the process, partner organisations were asked to comment on their experience of working with the university. Marie Penkerch, who specialises in graduate recruitment at the Bloomberg Institute, endorsed Greenwich's careers service as: "an outstanding employability centre with helpful and knowledgeable staff … extremely efficient and responsive … excellent support."

A university student said of the counselling team: "I would have dropped out if it hadn't been for this service. Now I have the support I need to return to my studies and do well."

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